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Returns


Eytys offer free returns for items returned in our Eytys Stockholm store at Norrlandsgatan 22.

You are entitled to return your order within 14 days after receiving the delivery (return must be shipped by day 14). The package may be opened upon receipt but all items must be returned unused (in the same condition as when received). All original packaging must also be returned unused.

Follow these steps to make a return:

  1. Place the items that you want to return in the original package
  2. Fill out the return form, put it in the box and attach the UPS return label on top of the box
  3. Schedule a pick-up through UPS.com or leave the parcel at your closest UPS access point

If you live outside of the EU, please contact us to receive a pro-forma for your return.

Please retain a copy of your return receipt from UPS in case anything should happen during the return process. For more information about UPS services and access points, please visit ups.com.

All returns for a refund will incur a returns fee as per below:

Returns fee
Sweden 99 SEK
EU 18 EUR
Non-EU 40 USD

Exchanges can be made only for the same model subject to stock-availability. No additional shipping costs or returns fee will be applied for exchanges. Please note that sale items may not be exchanged.

For more information about our returns policy, please visit our FAQ.